Refund Policy

Once payment has been received, either from a monthly subscription or a one-time purchase, it is not refundable for any reason. Once we give a box to Japan Post for delivery, title and risk of delay, loss, and/or damage of products will pass to the customer. Any customs duties, fees, or restrictions are the responsibility of the customer. Okashi Connection also will not re-ship boxes that are returned due a customer error including (but not limited to) providing an incorrect address or failing to claim the box upon arrival.

The customer is responsible for cancelling their subscription(s). Once a monthly payment is collected, it is not refundable. Refunds will not be issued due to forgetting to cancel a subscription. Payment will continue to be collected each month and service will continue to be sent until the customer cancels their subscription(s).